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hirefleet Self Drive Van Hire FAQ’s

All you need to know about your self drive rental from hirefleet

Do I need to return the van with a full tank of fuel?

All vehicles must be returned with the same fuel level as at the time of pick up. If the self drive van hire vehicle is not returned with the same level of fuel then a £25 per 1/8th (or part thereof) will be charged for the cost of replacement fuel.

A prepaid refuelling charge can be added to your hire at the time of vehicle collection for the following hires:

Do I need to clean the vehicle before returning?

We expect you to return the vehicle in a condition that it can be re- hired, if the vehicle requires anything more than a wash off and vacuumed then you will be charged for a full valet at the rate of £60 + Vat.

Can anyone smoke In your hire vehicles?

Smoking is strictly prohibited in all vehicles: and any evidence found will result in a charge of £75 - £250.

Will there be an additional charge if I am late returning the vehicle?

Great news! There is a 15 minute grace period for daily rentals. If the van is returned outside of this period daily rental charges will be payable.

Please Note: A vehicle that is returned after hours will not be checked in until the next business day. If returning after hours when a branch is closed, the customer is responsible for the vehicle until the satisfactory check in of the rental vehicle the next business day.

What do I need to hire a self drive van?

A Full UK Drivers License

Your Photo Driving License must be produced at the time of collection & all drivers need to have held a full drivers licence for a minimum of 2 years. If your driving licence was issued outside of the EU, you must present this together with an international licence - we cannot accept international licenses on their own. We advise all Non-EU driving Licence holders to check their eligibility to drive in UK as certain restrictions apply if they have been resident in the UK for more than 12 months.

Access / Verification Code

An access / verification code must be obtained to allow us to view your driving record information, this can be obtained at: free of charge or alternatively you can call on 0800 861 1001 between 8:00am - 6:00pm Monday to Friday and 08:00am - 5:00pm Saturday. The generated code will be valid for 21 days - if you have access to a printer: please click the link underneath your code to print your driver summary & produce this when collecting your vehicle to speed up the booking out process. The Access Code or Driver Summary must be produced at the time of hire..

Two additional forms of identification

Confirming your current address, these may include: bank statements, utility bill or council tax bills (credit card statements not accepted) & must be dated within the last 3 months - strictly no other forms of identification are accepted. A passport cannot be accepted as a form of address authentication it does not have a printed address in it, however, this can be used as photo ID. Hirer's with out of area addresses may be subject to larger deposits. If in doubt please call our office on 0800 861 1001 or get in touch for more information.

*Your Photo Driving License must be produced at the time of collection.

What proofs of address do you accept?

We require two proofs of address from separate sources - both proofs must be dated within 90 days of the hire date.

The address and name on your drivers license must match on both proofs & at least one of the documents must be from the primary list below:

Primary Proof of Address:

  • Electricity
  • Water
  • Gas
  • Broadband / Landline
  • Council Tax
  • TV License
  • Bank Statement
  • Credit Card Bill / Statement
  • Mortgage Statement
  • Polling Card
  • HMRC Self-Assessment / Tax Credit

Secondary Proof Of Address

  • Student Load
  • Shotgun License
  • Payslip
  • Mobile Phone Bills
  • Pension Letters
  • Car Finance Statement
  • Loan Statement
  • Property Deed

We also require every driver to bring a bank card in their name with at least a £1 available balance to complete our insurance verification.

Can I hire a self drive van with points on my license?

This is dependent on the date and nature of the offence & also the van hire enterprise.

As a genral rule, we cannot hire to anyone with more than six points on their license - more than six points can be considered on a case by case basis by prior arrangement (please note that our insurance providers are operating limited hours due to coronavirus so we cannot refer any cases on weekend days).

Please call our office on 0800 861 1001 or message us, our rental staff are always happy to help.

How do I add additional drivers to my van hire?

To add additional drivers to your van booking: simply select the number of additional drivers using the dropdown fields on the enquiry / booking forms. Alternatively, speak to our office staff on 0800 861 1001.

All additional drivers are required to attend in person at the time of hire and produce their Driving Licence, Access Code / printed DVLA Driving Summary (if applicable) and ID as per main driver.

Additional drivers are charged at £15 per driver, per day. Unless previously agreed, a maximum of 4 drivers are allowed on any self drive van hire.

How old do I need to be to hire a van?

Our insurance covers drivers from the age of 25 - 75 with a minimum of 2 years driving experience for self drive van hire. **For certain vehicle groups we can accept drivers of 23 years+ on a case by case basis by prior arrangement (please note that our insurance providers are operating limited hours due to coronavirus so we cannot refer any cases on weekend days).

**Please note that all drivers aged between 23 & 25 will incur an additional surcharge of £35. (This is also accompanied by a increase in insurance excess to £1500 - if CDW is taken at the time of booking this reduces to £1000). For further information checkout out post on the Minimum Age to Hire a Van UK.

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Your local hirefleet facilities are based in Bawtry, conveniently located on the borders of Yorkshire, Nottinghamshire & Lincolnshire. With just a 3 minute drive to the A1(M) J34 - Blyth Services, you'll be on the road in no time

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