Vehicle Rental Administrator

As a Vehicle Rental Administrator you are responsible for processing reservations & co-ordinating maintenance and repair of our vehicles to ensure they are safe and legally compliant for our customers to hire and purchase. If you have previous experience in the vehicle rental sector, we would love to hear from you.

Training and Learning:

• Actively participate in on-the-job training.
• Develop skills in diagnosing and maintaining light commercial vehicles.

Documentation and Reporting:

• Keep accurate records of services & parts used.
• Carry out bookings and record customer information.
• Record damages to vehicles and coordinate repairs.
• Ensure all documentation meets company and industry standards.

Customer Service:

• Interact professionally and courteously with customers and suppliers.
• Ensure that all calls are answered within target time and meet the quality standards set by the business.
• Maintain positive relationships with customers by displaying extensive knowledge our services and the rental sector.
• Qualify and process vehicle bookings and handovers over the phone and face to face.
• Address customer concerns and ensure satisfaction.

Vehicle Maintenance and Repair:

• Assist with routine tasks like taking tyre pressures, checking levels, and damage inspections.
• Topping up fluids where necessary.
• Working with parts suppliers to ensure margins are maintained.
• Clean and prepare vehicles for both sale and hire.

Safety and Compliance:

• Follow all safety protocols and guidelines.
• Adhere to company policies and environmental regulations.
• Maintain a clean and organised work area, ensuring proper maintenance of tools and equipment.

An competitive basic salary, but there is much more available at Nationwide Commercials Ltd than that. Some of our most popular benefits include …

• Fantastic bonus scheme (Up to 8% of Salary) (not time saved).
• Regular enhanced overtime, paid at time and a half (subject to business needs).
• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year (figures based upon full time position).
• Cycle to work scheme
• Contributory pension scheme *
• Free on-site parking
• Staff discounts (vehicles, parts, servicing, vehicle hire, finance)

• Aged 26+
• Experience of the automotive / vehicle rental sector desired, but not essential
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Willingness to follow instructions and learn from experienced staff.
• Basic computer skills for processing bookings, recording documentation and communication purposes.
• Must hold a full UK driver's license and clean driving record.

Joining our expanding team as a Vehicle Rental Administrator offers a pathway to a rewarding career in the automotive industry. If you're eager to learn, grow, and make a positive impact, we encourage you to apply and embark on this exciting journey with us.